Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase or order confirmation is also required.
How to Start a Return
To initiate a return, please contact us at service@forlim.net.
If your return request is approved, we will provide return instructions, including the return address and shipping details. Items returned without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and provide a solution.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods
- Custom or personalized products
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you are unsure whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
The fastest way to exchange an item is to return the original product first. Once your return is approved, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days for any reason and without justification. Returned items must remain unused, in original condition and packaging, with proof of purchase included.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, refunds will be issued to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at service@forlim.net.